Case Management for Academia
Bringing Order to Academic Workflows
An advanced platform that digitalizes case management, enhancing security and efficiency for student conduct.
The challenge was to create a versatile, secure platform that could digitalize the complex process of academic case management across different educational institutions. The system needed to handle various types of incidents, from student conduct to Title IX cases, while ensuring data security, workflow customization, and seamless integration with existing academic systems.
Additionally, the platform had to be user-friendly, scalable, and capable of generating detailed reports for administrative decision-making.
Our Approach
We developed a comprehensive solution to address the unique needs of academic case management:
Discovery & Research
- Analyzed existing case management processes in educational institutions.
- Studied workflows of various academic conduct officers to identify key improvement areas.
- Explored best practices in digital transformation and data security in education.
- Investigated compliance requirements for handling sensitive student information.
Design Thinking
- Created user personas for administrators, conduct officers, and students.
- Developed wireframes and prototypes focusing on intuitive case management interfaces.
- Designed features to enhance workflow efficiency and reporting capabilities.
- Incorporated feedback from educational professionals through multiple iterations.
Agile Development
- Implemented rapid prototyping and iteration cycles.
- Prioritized features based on institutional requirements and user feedback.
- Conducted continuous testing across various case scenarios and user roles.
- Planned for scalability to accommodate growing case volumes and institutional expansion.
Technology Stack
- Frontend: VueJS for a responsive and dynamic user interface.
- Backend: PHP with Laravel framework for robust API development.
- Database: MySql & MongoDB for flexible data storage.
- Cloud: Linode for scalable and secure infrastructure.
Solution
Cygnis delivered a comprehensive, customizable academic case management platform, addressing the essential needs of modern educational institutions.
Workflow Wizard
Customizable case pipelines for tracking and managing various incident types.
IR Form Builder
Rule-based incident reporting form creator with customizable themes.
Cases Management
Centralized system for consolidating and protecting case information.
Email Templates
Customizable communication templates with auto-population capabilities.
Sanctions & Appeals
Customizable lists for applying sanctions, charges, and managing appeals.
Meetings Scheduler
Integrated calendar for scheduling and managing case-related meetings.
Student Profiles
Comprehensive view of student information and case involvement.
Cases Checklist
Customizable checklists for streamlining case management processes.
Documents Management
Centralized system for organizing and managing case-related documents.
Data Importer
Integration capabilities with third-party solutions for seamless data transfer.
SSO Integration
Support for major SSO providers for enhanced user convenience.
Custom Report Builder
Powerful engine for generating and scheduling custom reports.
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