Prep & Delivery Tracking
Streamlined DTC Fulfillment
ShipSmart platform simplifying DTC eCommerce logistics with seamless integrations, performance insights, & scalable solutions for Amazon sellers.
The challenge was to create a sophisticated, user-friendly platform that could efficiently manage the complex logistics of e-commerce fulfillment, specifically tailored for Amazon sellers. The system needed to handle shipment planning, order tracking, integration with Amazon Seller Central, billing consolidation, and provide comprehensive performance insights.
Additionally, the platform had to be scalable to accommodate growing business needs, offer seamless communication tools, and provide real-time visibility into fulfillment operations across multiple centers.
Our Approach
We developed a comprehensive solution to address the unique needs of e-commerce fulfillment for Amazon sellers:
Discovery & Research
- Analyzed existing fulfillment processes and pain points for Amazon sellers.
- Studied best practices in logistics management and eCommerce fulfillment.
- Explored integration possibilities with Amazon Seller Central and other eCommerce platforms.
- Investigated scalability requirements for handling multi-center operations.
Design Thinking
- Created user personas for FBA sellers, fulfillment center managers, and logistics coordinators.
- Developed wireframes and prototypes focusing on intuitive shipment management and tracking interfaces.
- Designed features to enhance operational efficiency and provide actionable insights.
- Incorporated feedback from experienced Amazon sellers and fulfillment experts through multiple iterations.
Agile Development
- Implemented rapid prototyping and iteration cycles.
- Prioritized features based on seller requirements and industry best practices.
- Conducted continuous testing across various fulfillment scenarios and order volumes.
- Planned for scalability to accommodate growing business needs and expanding fulfillment networks.
Technology Stack
- Frontend: React.js for a responsive and dynamic user interface.
- Backend: Node.js with Express.js for robust API development.
- Database: MySql & MongoDB for flexible data storage.
- Payment Gateway: Secure integration for in-app transactions and tipping.
- Cloud: AWS for scalable and secure infrastructure.
- Mobile: React Native for cross-platform mobile app development.
Solution
Cygnis delivered a comprehensive Prep and Delivery Tracking Technology Platform for ShipSmart, addressing the essential needs of Amazon sellers and eCommerce fulfillment operations.
Shipment Plan Creation
Intuitive interface for creating and managing shipment plans across multiple fulfillment centers.
Order Management & Tracking
Real-time visibility into order status and tracking information.
Amazon Seller Central Integration
Seamless connection with Amazon's platform for streamlined operations.
Consolidated Billing
Flexible billing module for managing expenses across multiple services and centers.
Communication & Collaboration
Integrated messaging and task management features for team coordination.
Dashboard & Reporting
Comprehensive analytics and performance insights for data-driven decision making.
Multi Warehouse Management
Unified platform for managing operations across ShipSmart's network of 40+ fulfillment warehouses.
Scalable Architecture
Cloud-based infrastructure designed to handle growing order volumes and expanding networks.
Performance Optimization
Tools for identifying and addressing bottlenecks in the fulfillment process.
This tailored fulfillment management platform provides ShipSmart and its clients with a powerful tool to revolutionize their eCommerce logistics operations.
The platform's success has streamlined operations, reduced costs, and improved delivery times, setting new standards in the eCommerce fulfillment industry.
As ShipSmart continues to expand its network and services, this scalable solution promises to reshape how businesses approach DTC and FBM enabled fulfillment on a national scale.
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